FAQ
Disclaimer about leather products
Leather hides are natural and may contain color variations, scratches and other markings.
I do my best to cut around these but sometimes they are unavoidable.
All leather items will gain a patina with exposure and use over time
Embrace the natural beauty!
How and where are Prickly Pear Handmade items made?
Prickly Pear Handmade is operated by one person. I make everything by hand in my home workshop in Brevard, NC.
I source most materials from distributors based in the US and occasionally, Italy.
Lifetime Guarantee?
Rest easy knowing that your Prickly Pear Handmade product is covered against manufacturing defects for ever and ever.
This policy does not cover normal wear and tear or misuse/abuse of your item.
Your item may be subject to repair or complete replacement after inspection.
All warranty items are to be returned at customer's expense.
Please contact me to initiate a warranty claim via my contact page
When can I expect my purchase to arrive?
Ready to ship items will be sent out within 1-3 business days of purchase.
Made to order items can take anywhere from 2-4 weeks to be completed and shipped.
Either way, I will update you with tracking information as soon as your item has shipped!
I am not responsible for lost or stolen packages during delivery.
Can I pick up my item locally?
Yes! If you live in or near Brevard, NC, I highly recommend saving the shipping cost and choosing local pick-up.
Do you ship internationally?
Currently I am only set up to sell within the United States. I plan to offer international sales very soon!
Can I find Prickly Pear Handmade items in a retail store?
Yes!
I have Prickly Pear Handmade leather products for sale at my good friend's shop, Newfound Artisan - 22 W Jordan St Brevard, NC
Do you sell wholesale?
Currently I only sell wholesale items to Newfound Artisan in Brevard, NC.
As I further develop my product line I will begin to offer items to more retail stores.
If you are a retail store owner or know of any that may be a good fit to carry Prickly Pear Handmade products please reach out to me via my contact page.
I do not sell items to any store within a 25mile radius of another shop carrying Prickly Pear Handmade items.
Can I return an item?
Please read my return policy page carefully for more details on eligible returns.
Made to order sales are final and not eligible for returns.
Ready to ship items can be returned at the customers expense within 15 days of purchase. All returns are subject to a 15% restocking fee.
All returned items and packaging must be in new condition and are subject to inspection prior to a refund/exchange being issued.
Shipping and processing fees are non-refundable.